Legal Documents

Soa101 Privacy Policy — Your data is safe

This page gives you a full overview of how your personal information is collected, stored, and protected at soa101. We believe transparency is the foundation of trust.

Last Updated: January 2026

Introduction and Consent

Soa101 (https://soa101.org) takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how it is kept secure. By using the soa101 website or app, you agree to this Privacy Policy.

Millions of players across Bangladesh and beyond use soa101 every day. Keeping their data safe is one of our most important responsibilities. We adhere to international data protection standards and never sell your information to any unauthorized third party.

Important: This Privacy Policy applies to all soa101 services, websites, and mobile platforms. If you have any questions, please reach out to our support team.

Data Collection

Soa101 only collects the information needed to provide you with the best service and to keep the platform secure. We never collect unnecessary data.

Directly Collected Information

Type of Data Time of Collection Purpose
Name and date of birth At the time of registration Identity Verification and Age Confirmation
Email Address At the time of registration Account Management & Communication
Mobile Number At the time of registration/verification OTP Verification & Security
Payment Information At the time of deposit/withdrawal Financial Transaction Processing
Identity document details KYC Verification Timeline Identity Verification and AML Compliance

Automatically Collected Information

  • IP Address & Device Type
  • Browser information and operating system
  • Time spent on the platform and browsing patterns
  • Gaming history and transaction records
  • Login Time & Location Data

Please note: We never store your full payment card number. Payment information is processed securely through our certified payment gateway.

Purpose of Data Use

Soa101 uses the information it collects for specific, legitimate purposes. Our primary goal is to deliver the best gaming experience while keeping your account secure.

  • Account Management: For providing registration, login, and account-related services.
  • Financial Transactions: For processing deposits, withdrawals, and payments.
  • Security and Fraud Prevention: For detecting and preventing suspicious activity.
  • Personalized Experience: To recommend games and offers tailored to your preferences.
  • Customer Support: To address your questions and resolve any issues.
  • Legal Compliance: To meet applicable legal and regulatory obligations.
  • Marketing Communications: To inform you about promotions and offers, with your consent.
  • Platform Improvement: To analyze user experience and improve the quality of our services.

We never use your information for purposes not stated in this policy. You will always be informed before your data is used for any new purpose, and your consent will be obtained where required.

Cookie Policy

The soa101 website uses cookies to enhance your browsing experience and ensure the platform runs smoothly. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Required for the platform's core functionality. Without these, the site will not work properly.
  • Functional Cookies: To remember your preferences, such as language and account settings.
  • Analytics Cookies: To understand website traffic and usage patterns.
  • Security Cookies: For detecting and preventing fraudulent activity.

Cookie Controls: You can disable cookies through your browser settings. However, turning off essential cookies may prevent some features of the site from working properly.

Sharing Data with Third Parties

Soa101 never sells your information. However, in limited circumstances, certain data may be shared with specific third parties.

  • Payment Providers: Shared with payment partners such as bKash, Nagad, and Rocket solely for processing transactions.
  • Game Providers: Limited data shared with licensed game developers solely for the purpose of operating games.
  • Legal Authorities: With government authorities when required by court order or legal obligation.
  • KYC Partner: With authorized identity verification service providers.

Warning: Before sharing information with any third party, we verify their data protection policies. They are not permitted to use your data beyond the purposes we have specified.

Data Protection Measures

Soa101 uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, 24 hours a day.

  • 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall and DDoS Protection: For protection against cyberattacks.
  • Regular Security Audits: Regular reviews conducted by third-party experts.
  • Data Encryption: All stored sensitive data is kept in an encrypted state.
  • Access Controls: Only authorized personnel have access to specific data.

In the event of a security breach, we will notify affected users and, where necessary, the relevant authorities as quickly as possible.

Your Rights

As a soa101 user, you have a number of important rights regarding your personal information. We respect these rights and are committed to helping you exercise them.

1
Right to Access

You may request to know what information we hold about you and how it is being used.

2
Right to Rectification

You may request corrections to any information that is inaccurate or incomplete.

3
Right to Erasure

You may request the deletion of your personal data under certain circumstances.

4
Right to Restrict Processing

You may request that we restrict the processing of your data in certain circumstances.

5
Right to Data Portability

You may request your information in a structured, portable format.

6
Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time.

To exercise your rights: Email us at [email protected] and we will respond to your request within 30 days.

Data Retention Period

Soa101 retains your information for as long as necessary. Even after account closure, certain data may need to be kept for a period of time to meet legal obligations.

  • Account Information: For as long as your account is active and up to 5 years after closure.
  • Transaction Records: Minimum 5 years (as required by law).
  • KYC Documents: Up to 7 years after account closure.
  • Communication Log: Maximum 2 years.
  • Analytics Data: As anonymized data, for up to 3 years.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Protection of Minors

Soa101 strictly prohibits anyone under 18 from using the platform. We do not collect information from minors, and any such data received is deleted immediately.

For Parents: If you find out that your child has registered on soa101, contact us immediately at [email protected]. We will promptly close the account and delete any data collected.

Age verification is mandatory during registration. If KYC verification reveals that a user is underage, the account will be permanently closed.

Policy Changes

Soa101 may update this Privacy Policy as needed. Changes may occur due to updates in the law, the introduction of new services, or improvements to our security practices.

  • You will be notified by email or on the platform before any significant changes take effect.
  • The date of any changes will always be noted at the top of this page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • We recommend checking this page regularly for updates.

Contact

If you have any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch. Our dedicated privacy team is here to help.

Email: [email protected]
Support: You can reach us 24/7 via live chat.
Response Time: Responses are typically provided within 24-48 hours.

We are committed to taking every privacy-related request seriously and resolving it as promptly as possible.

Why soa101 Your Data Is Safe?

We don't just say it — we prove through our actions that your privacy is our highest priority.

Military-Grade Encryption

All your personal and financial information is protected using 256-bit AES encryption. Neither hackers nor third parties can access or read this data.

Your data is never sold

Soa101 never sells your personal information to third parties. Your data is used solely to provide you with our services.

Fully Transparent Policy

We are clear about what information is collected and how it is used. No hidden terms, no ambiguous language.

Regular Security Audits

Independent security experts regularly audit our systems. Any vulnerabilities identified are addressed immediately.

You Stay in Control

You have full control — whether that's opting out of marketing emails, correcting your information, or requesting its deletion.

24/7 Privacy Support

Our support team is available 24/7, seven days a week, to assist with any privacy-related questions or concerns.

About Privacy Frequently Asked Questions

Here are straightforward answers to the questions players ask most often.

International-Standard Protection
GDPR Compliant
Quick Response
Response Within 30 Days

No, never. soa101 does not sell your personal data to any third party. We only share limited information with partners who are essential to delivering our services, and all such partners are bound by strict confidentiality agreements.

Your information is retained for as long as your account remains active. After closure, transaction records are kept for 5 years and KYC documents for up to 7 years, as required by law. Data is securely deleted once the retention period ends.

Yes, you can request the deletion of your data. However, due to legal obligations, certain data may not be erasable before the designated retention period expires. To submit a request, email [email protected].

Yes, soa101 uses cookies to operate the platform, maintain security, and improve your experience. You can disable non-essential cookies through your browser settings; however, disabling essential cookies may prevent some features from functioning.

Click the "Unsubscribe" link at the bottom of any marketing email, or send a request directly to [email protected]. We will remove you from our marketing list within 48 hours.
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